Retail and E-Commerce, Personalised

 

Create Secure and Seamless Conversations

*Did you know that you can block up to 100% of automated bots, 99% of bulk phishing attacks, and 66% of targeted attacks? 

 

With Vonage APIs, you can protect your customer base through two-factor authentication (2FA), alert customers via WhatsApp, and provide 2-way customer engagement. You can also take advantage of real time sentiment analysis to support better decision making and stay up-to-date on the latest in PSD2 compliance.

 

  • WhatsApp - Notify your customers about their transactions and delivery status using the WhatsApp Business API. WhatsApp + Chatbots can streamline customer experience, reducing inbound query calls. A logistics industry giant in the middle east saw a 40% decrease in inbound calls. 
     
  • PSD2 Compliance - Online shopping, quick checkout, and rapid delivery are the modern-day conveniences redefining the consumer experience. Consumer security standards are more critical than ever. Our APIs can help you ensure PSD2 compliance.
     
  • Real-Time Sentiment Analysis - Real-time insight into caller sentiments and emotions enables better decision-making, support, and outcomes.

 

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